The rule breakers

Nippon Express NEC Logistics Europe B.V. Hungary Branch Office

BILK Logistics Centre
Budapest
1239
Hungary
Voting Average: 
4.4

Cost: 
100%
Reliability: 
100%
On-time: 
100%
Collaboration: 
60%
Exceeded Expectations: 
80%
Pros: 
It was late Wednesday afternoon when I called NEC Logistics with a 600kg shipment from Netherland to Hungary. For my biggest surprise the machine was delivered to my engine repair shop by Friday morning. As this was just a part load I never thought that it would be delivered so fast. In addition to that the NEC team also broke the rule of “You get what you pay for”.
Cons: 
Although the super fast delivery was a pleasant surprise, it would have been great if they had informed me in advance about the expected delivery time.
Advice for management: 
Keep providing excellent service. Although in this situation, the earlier then expected delivery was a great surprise to me, others may need preparation for unloading. I recommend you communicate these good news with your customers in advance.
G.Noniusz@nipponexpress-necl.eu's picture
Your feedback and advice are very valuable and greatly appreciated that I personally wanted to thank You! We look forward to working with you again.