Poor communication, failed shipments and added charges

Echo Global Logistics

500 North Akard Street
Suite 350
Dallas, TX 75201
United States
Voting Average: 
1.4

Cost: 
40%
Reliability: 
20%
On-time: 
40%
Collaboration: 
20%
Exceeded Expectations: 
20%
Pros: 
Nice person in customer service helped me find my lost shipments and file damage claims.
Cons: 
Shipments constantly missed scheduled, over priced (after comparing with another 3pl) and no followup with pricing requests.
Advice for management: 
Train staff to work with customers better, understand the value of a repeat shipper and the need to go the extra mile.